Your data

Delete Your Account

You can permanently delete your Digivanatech account and personal data at any time. This page explains how, what is removed, and what we have to keep.

01How to delete your account

In the app or on the website

Sign in to your Digivanatech account.
Go to Profile, open the Security tab, and choose Delete account. You can also use the button at the top of this page.
Type DELETE to confirm. Your account is deleted straight away and you are signed out.

By email

If you can't sign in, email support@digivanatech.com from the address on your account, with the subject “Account deletion request”. We will confirm your identity and delete the account within 7 days.

02What gets deleted

Your name, email address, phone number and profile photo
Your sign-in credentials, including any Google sign-in link
Saved delivery addresses
Your cart, wishlist and product reviews
Push-notification tokens and notification preferences
Delivery address and contact details saved on your past orders

03What we keep, and why

Kenyan tax law requires us to keep sales records. We therefore keep a record of each past order (order number, items, amounts, payment reference and, if you requested a VAT invoice, the KRA PIN) for up to 7 years. These records no longer carry your name or contact details, and they are deleted when the retention period ends.

Orders in progress

If you have an order that is confirmed, processing, ready for pickup or out for delivery, wait until it is completed or cancelled before deleting your account. Unpaid pending orders are cancelled automatically.

04Just want fewer messages?

You don't have to delete your account to stop notifications. You can turn off push notifications in your device settings, or unsubscribe using the link at the bottom of any marketing email.